Job Title: Local Representative – Pilot Liaison
Location: Casablanca, Morocco
 
Position Summary
We are seeking a highly professional, organized, and accountable Local Representative based in Casablanca to support pilot operations and serve as a key liaison between our U.S. headquarters, contracted pilots, and local airline clients.  This role is critical in ensuring a seamless experience for pilots transitioning into assignments in Morocco, while also supporting the operational and administrative needs of our client. The ideal candidate will act as a trusted in-country representative—proactive, responsive, and capable of bridging cultural and time zone gaps.
 
Key Responsibilities
Pilot Support & Onboarding

• Serve as the primary local point of contact for pilots attending screenings and throughout their assignment.
• Welcome pilots upon arrival and during the start of Ground School.
• Assist pilots with acclimation to Morocco, ensuring they feel supported and comfortable in a new environment.
• Provide guidance on:
• Housing options
• Transportation
• Local amenities (restaurants, grocery stores, etc.)
• Answer basic, day-to-day questions and escalate issues as needed to headquarters.

 
Client Coordination

• Act as a liaison between pilots, the client, and U.S. headquarters.
• Coordinate closely with the client to support operational needs.
• Facilitate clear, timely communication between all stakeholders.
• Help resolve minor operational or administrative issues locally before escalation.

 
Administrative & Operational Support

• Provide on-the-ground administrative support to the client as required.
• Assist with documentation, coordination, and scheduling support related to pilot activities.
• Ensure smooth execution of screenings, onboarding, and ongoing assignments.
• Ensure timely responses and updates between pilots, clients, and U.S.-based team members.

 
Community Building & Engagement

• Organize and host quarterly pilot gatherings (e.g., dinners, coffee meetups).
• Foster a welcoming and supportive community for pilots living and working in Morocco.
• Serve as a cultural bridge to help pilots integrate both professionally and socially.

 
Qualifications

• Based in Casablanca, Morocco with strong local knowledge.
• Professional fluency in English (required); Arabic and/or French strongly preferred.
• Strong interpersonal and communication skills.
• Highly organized with strong accountability and follow-through.
• Ability to manage multiple priorities and respond quickly to evolving needs.
• Comfortable working independently.

 
Key Competencies

• Professionalism and discretion
• Problem-solving and resourcefulness
• Cultural awareness and adaptability
• Relationship management
• Responsiveness and reliability